News & views : Digital Marketing

14 Jan 2022 | 3 min read

Digital Marketing

Are retailers underestimating the power of phone calls?

To what degree long term consumer behaviour will have been affected by the pandemic is hard to predict. But there have certainly been some notable trends that have gathered pace over...

15 Nov 2021 | 4 min read

Digital Marketing

Pulse Check: Call volumes keep on climbing as we head into the last quarter of 2021

The call tracking data we shared in our last Pulse Check showed that the total number of calls our clients received over Q3 was up a shade over 16% compared to the start of the year....

9 Aug 2021 | 4 min read

Digital Marketing

Digging deeper: How contact centre analytics can unlock more successful call outcomes

In an increasingly competitive world, it has become more important than ever to provide outstanding customer service. With 75% of consumers saying they expect companies to anticipate...

15 Jan 2021 | 3 min read

Digital Marketing

Facing the future: Infinity becomes a Facebook Marketing Partner

Infinity clients investing in paid social to generate sales and leads receive another edge ahead of the competition.

14 Jan 2021 | 8 min read

Digital Marketing

Agencies: Ten questions you cannot be afraid to ask your tech-partners

29 Oct 2020 | 4 min read

Digital Marketing

Five Tips For Making The Most Of Your Business’s Digital Footprint

Conducting business in retail today means competing with the entire world. This is why it is important to have a strong digital footprint to help connect your business with potential...

6 Oct 2020 | 3 min read

Digital Marketing

Untangling the messy middle: Three Steps to take today

It used to be so simple. In halcyon days gone by, people would see an ad or realise they had a need, and start along a clear and linear path to purchase. For sales and marketers, it...

12 Aug 2020 | 2 min read

Digital Marketing

Infinity’s HubSpot integration: Connect calls to campaigns today!

One of our most requested integrations of all time is now live. With over 50,000 companies using it, including many Infinity clients, we are proud to welcome HubSpot to our range of...

14 Jul 2020 | 6 min read

Digital Marketing

Local Business Listings: Improving yours in 2020

How often is it that a relatively simple, often one-time effort, could significantly enhance your SEO campaign’s effectiveness? Even more so in the time of a pandemic. A local business...