News & Views : Digital Marketing

Six tech stats set to shape the travel industry for years to come

6 Mar 2018 in

Six tech stats set to shape the travel industry for years to come

Last week we covered some of the key talking points from this year’s Travel Technology Europe conference. But looking through our notes afterwards, some of the numbers that were discussed really got us thinking, and we thought they merited further discussion and analysis.

Infinity Hub: What to expect from our major update

28 Feb 2018 in

Infinity Hub: What to expect from our major update

In mid-2017, we began work on a major evolution of the Infinity platform. Eagle-eyed clients have noticed snippets of it in the new pictures on the website, so with the launch of our new Hub on the horizon I want to give you an insight into the thinking that has gone into it, before diving into the...

Eight big tech questions facing the travel marketing industry

26 Feb 2018 in

Eight big tech questions facing the travel marketing industry

It’s an optimistic time for the travel industry in the UK. The Association of British Travel Agents (ABTA) reported that the average Briton now annually has 3.8 holidays per person, an increase of 0.4 on the previous year.1 This is the highest number of holidays per person in the last five years....

Revolutionising your contact centres with digital optimisation

25 Jan 2018 in

Revolutionising your contact centres with digital optimisation

The quality of service your contact centre provides to customers is a key differentiator in the conversion, retention, and onboarding of customers. As market expectations evolve, brands will need to keep up and digital teams are expected to play an important part.

Will AI kill the PPC star?

28 Feb 2017 in

Will AI kill the PPC star?

Tech analysts have been discussing Artificial Intelligence (AI) for years, but only now is it moving out of the labs and into mainstream production.

How artificial intelligence is changing communications

18 Jan 2017 in

How artificial intelligence is changing communications

Though it was first thought of in the early 1300s, artificial intelligence is only just becoming an everyday reality. Most smartphones have some sort of virtual assistant, Xbox One can track human movement, and self-driving cars are now hitting the streets.

Virtual Reality: the next step for communications?

6 Dec 2016 in

Virtual Reality: the next step for communications?

In my recent talk at Integrated Live, ExCel London, I discussed how we’d moved from the stone age tablet to the iPad tablet in 5000 years. From Alexander Graham Bell’s phone to Mark Zuckerberg’s Facebook Messenger, we’ve come a long way since scratching on clay, and most of the progress has been in...

What are Robo-Diallers?

19 Jun 2015 in

What are Robo-Diallers?

A robo-dialler (also referred to as auto-dialler) is an electronic device or software that automatically dials telephone numbers. Once the call has been answered, the robo-dialler either plays a recorded message or connects the call to a live person.

Clearer call rates from 1st July 2015

1 Jun 2015 in

Clearer call rates from 1st July 2015

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