Articles by Michelle Garnham

A Day in the Life of... An SVP of Customer Success

8 Nov 2017 in News

A Day in the Life of... An SVP of Customer Success

We take a look at the day to day lives of some of our key team members, as well as how Infinity is used in their day-to-day work. Michelle Garnham leads our customer success team, having led EMEA wide customer success teams for over twelve years.

How does call tracking improve the customer experience?

11 May 2017 in Marketing

How does call tracking improve the customer experience?

By 2020, customer experience will overtake price and product as the key brand differentiator. In fact, it's estimated that 86% of buyers will pay more for a better customer experience.

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