Articles by Andy Vale

Infinity Goes Beyond: Introducing Agent ID and Outbound visibility

28 Apr 2022 in News

Infinity Goes Beyond: Introducing Agent ID and Outbound visibility

Infinity's latest product updates to our Conversation Analytics platform ramps up contact centre performance, eliminates the need for manual call sampling and gives you insight into the performance of every agent on every conversation - every time.

Upgraded: Calls from Google’s Search ads get the full tracking treatment

30 Nov 2021 in News

Upgraded: Calls from Google’s Search ads get the full tracking treatment

Connect calls from call extensions, location extensions, and call ads to your Google Ads account.

Pulse Check: Call volumes keep on climbing as we head into the last quarter of 2021

15 Nov 2021 in Digital Marketing

Pulse Check: Call volumes keep on climbing as we head into the last quarter of 2021

Our call tracking data shows that call volumes are still strong post-summer as we head into Q4.

Pulse Check: How did dialling habits change as lockdown lifted over Summer 2021?

26 Oct 2021 in Digital Marketing

Pulse Check: How did dialling habits change as lockdown lifted over Summer 2021?

As the days got longer and lockdown lifted there was a shift in consumer dialling habits. Take a look at the trends our call data has unearthed.

Smart Match: The smarter way to identify your most valuable calls

18 Oct 2021 in Marketing

Smart Match: The smarter way to identify your most valuable calls

Smart Match, our newest feature, is the smartest way to pinpoint your most valuable calls. Find out how it works.

Guiding the way: How customer journey mapping can lead to better CX

10 Aug 2021 in Marketing

Guiding the way: How customer journey mapping can lead to better CX

Customer journey mapping helps you unlock a deeper understanding of your customers and deliver better experiences.

Digging deeper: How contact centre analytics can unlock more successful call outcomes

9 Aug 2021 in Digital Marketing

Digging deeper: How contact centre analytics can unlock more successful call outcomes

Robust contact centre analytics can help supercharge your business – here's how to capture the data with ease.

Pulse Check: How has the Green List reshuffle impacted holidaymaker dialling habits?

8 Jul 2021 in News

Pulse Check: How has the Green List reshuffle impacted holidaymaker dialling habits?

After the Green List was introduced calls to travel brands rocketed. See how the reshuffle in June impacted call volumes.

NEW: Triple helping of immediate strategic insight with Conversation Analytics

7 Jul 2021 in News

NEW: Triple helping of immediate strategic insight with Conversation Analytics

Uncover conversation trends and new audience insights at scale with the latest Conversation Analytics update

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