Articles by Matt McGillicuddy

9 Jul 2025 | 10+ min read
Marketing
From tracking to optimizing with call data: The ultimate guide
Phone calls are one of the most valuable conversion points for many businesses. If they play a role in your inbound journey and you’re not tracking their impact on revenue or using...
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13 Jun 2025 | 6 min read
Marketing
How AI is shaping the future of automotive advertising
The modern automotive buyer journey is longer, more complex, and spans more touchpoints than ever before. With pressure to convert faster and spend smarter, marketing teams are...
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31 Jul 2024 | 9 min read
Marketing
What Is Call Tracking and How Does It Work
Ever come across call tracking before? If you haven't, you’d be forgiven for thinking it’s a way to monitor what your kids are up to. But actually, call tracking provides a variety of...
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17 Oct 2023 | 5 min read
Digital Marketing
Travel marketers: Ready to boost bookings in 2024?
Looking to boost your travel marketing game in 2024? You're in the right place. We've gathered insights from a panel of seasoned travel marketing experts, each with an impressive track...
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19 Sep 2023 | 7 min read
Marketing
4 essential call tracking metrics you should be measuring
How many calls does your call center handle on any given day? How many are new or returning customers? How did they find you? If you’re keen to improve the performance of your contact...
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12 Sep 2023 | 8 min read
Marketing
What is call tracking and why should marketers use it?
The digital revolution has brought many benefits for businesses and consumers alike. At the same time, it’s also added a level of complexity to the customer journey. Customers can...
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30 Aug 2023 | 3 min read
Interviews
Insights & Impact Ep.8: How to drive conversions with agent coaching
In this Insight & Impact episode, we’re joined by our Business Intelligence and Speech Analyst, Jenn Gaskell, who tells us all about how to drive conversions with agent coaching. Every...
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