Articles by Matt McGillicuddy

5 essential skills to set your call centre agents up for success

22 Sep 2022 in

5 essential skills to set your call centre agents up for success

It’s every contact centre leader’s dream to have a team packed with high-flying agents that can effortlessly reduce handling times, boost conversion rates and delight every single customer, every time. By focusing on the right skills, your dreams could become reality.

Automotive dealers must be plugged in to what their customers want

14 Sep 2022 in

Automotive dealers must be plugged in to what their customers want

There hasn’t been much good news for the automotive industry over the past two years. Brexit, Covid-19 and horrendous supply chain backlogs have seen growth in the sector stall.

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