Articles by Warren Newbert

How can customer managers in the Finance sector use call analytics to overcome the recession

22 Nov 2022 in

How can customer managers in the Finance sector use call analytics to overcome the recession

In the post-COVID era, finance customer demands are changing. To meet those needs, financial services institutions need to make the customer experience the starting point for process design. There are two trends dominating the effectiveness of customer experience delivered by financial services.

How leveraging call data can help businesses overcome growth challenges

17 Nov 2022 in

How leveraging call data can help businesses overcome growth challenges

Recently, Infinity CEO Warren Newbert contributed to How To Run A Successful Business: Interviews With Successful Game Changing Business People, a book full of practical, proven and easy to follow advice on how to start, run and grow your own business. In his chapter, Warren discusses the most...

Customer Insights: The inside scoop on impactful calls, insightful conversations and intelligent conclusions

25 Oct 2022 in

Customer Insights: The inside scoop on impactful calls, insightful conversations and intelligent conclusions

In a recent interview, CEO of Infinity Warren Newbert spoke to UK Tech News about how impactful calls can lead to insightful conversations, helping businesses draw intelligent conclusions. Here are his thoughts on why customer insight is key for any business to unlock.

The growing importance of call insight data in the financial services industry

28 Sep 2022 in

The growing importance of call insight data in the financial services industry

Covid-19 was the ultimate operational sucker punch, testing financial service institution’s (FSIs) resilience in unprecedented ways. But now they are emerging even stronger. FSIs now have the conviction and power to overcome almost any challenge that comes their way, despite the complexity of their...

Big news: ResponseTap is now part of Infinity

20 Sep 2021 in

Big news: ResponseTap is now part of Infinity

The past 18 months have been huge.

Update: How Infinity is looking after your data following Brexit

25 Jan 2021 in

Update: How Infinity is looking after your data following Brexit

The UK has now left the European Union.

A note from the CEO: Major promotions reward outstanding performance

23 Jul 2020 in

A note from the CEO: Major promotions reward outstanding performance

Infinity CEO Warren Newbert announces major promotions after his first three months at the helm.

How has digital transformation affected the contact centre?

25 Oct 2019 in

How has digital transformation affected the contact centre?

Digital transformation is more than just a hot buzzword. In fact, according to Smart Insights, 34% of companies have already begun a planned digital transformation1. And, with 56% of CEOs claiming that a digital enhancement has contributed to annual revenue growth2 you can see why. Especially as we...

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