Articles by Warren Newbert
22 Nov 2022 in Marketing
How can customer managers in the Finance sector use call analytics to overcome the recession
In the post-COVID era, finance customer demands are changing. To meet those needs, financial services institutions need to make the customer experience the starting point for process design. There are two trends dominating the effectiveness of customer experience delivered by financial services.
17 Nov 2022 in Marketing
How leveraging call data can help businesses overcome growth challenges
Recently, Infinity CEO Warren Newbert contributed to How To Run A Successful Business: Interviews With Successful Game Changing Business People, a book full of practical, proven and easy to follow advice on how to start, run and grow your own business. In his chapter, Warren discusses the most...
25 Oct 2022 in Marketing
Customer Insights: The inside scoop on impactful calls, insightful conversations and intelligent conclusions
In a recent interview, CEO of Infinity Warren Newbert spoke to UK Tech News about how impactful calls can lead to insightful conversations, helping businesses draw intelligent conclusions. Here are his thoughts on why customer insight is key for any business to unlock.
28 Sep 2022 in Marketing
The growing importance of call insight data in the financial services industry
Covid-19 was the ultimate operational sucker punch, testing financial service institution’s (FSIs) resilience in unprecedented ways. But now they are emerging even stronger. FSIs now have the conviction and power to overcome almost any challenge that comes their way, despite the complexity of their...
20 Sep 2021 in News
Big news: ResponseTap is now part of Infinity
The past 18 months have been huge.
25 Jan 2021 in News
Update: How Infinity is looking after your data following Brexit
The UK has now left the European Union.
23 Jul 2020 in News
A note from the CEO: Major promotions reward outstanding performance
Infinity CEO Warren Newbert announces major promotions after his first three months at the helm.
25 Oct 2019 in Digital Marketing
How has digital transformation affected the contact centre?
Digital transformation is more than just a hot buzzword. In fact, according to Smart Insights, 34% of companies have already begun a planned digital transformation1. And, with 56% of CEOs claiming that a digital enhancement has contributed to annual revenue growth2 you can see why. Especially as we...