22 Mar 2023 | 4 min read
Interviews
How data can improve customer call centre experience
Remote working. cost of living. economic crash. Consumers and employees alike are currently navigating frustrating and muggy waters – and for those trying to manage a successful call...
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19 Jan 2023 | 6 min read
Interviews
How call centre technology is driving innovation
In 2023, all businesses will aim to achieve greater degrees of agility, resilience, and flexibility— and for call centres, these elements continue to be essential to long-term business...
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15 Dec 2022 | 4 min read
Marketing
Why you should embrace call data to thrive in the new consumer age
Recently, Infinity CEO Warren Newbert contributed to How To Run A Successful Business: Interviews With Successful Game Changing Business People, a book full of practical, proven and...
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22 Nov 2022 | 3 min read
Marketing
How can customer managers in Finance use call analytics to overcome the recession
In the post-COVID era, finance customer demands are changing. To meet those needs, financial services institutions need to make the customer experience the starting point for process...
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17 Nov 2022 | 4 min read
Marketing
Using call data to overcome growth challenges
Recently, Infinity CEO Warren Newbert contributed to How To Run A Successful Business: Interviews With Successful Game Changing Business People, a book full of practical, proven and...
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25 Oct 2022 | 4 min read
Marketing
Customer Insights: Impactful calls, insightful conversations and intelligent conclusions
In a recent interview, CEO of Infinity Warren Newbert spoke to UK Tech News about how impactful calls can lead to insightful conversations, helping businesses draw intelligent...
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28 Sep 2022 | 3 min read
Marketing
The growing importance of call tracking data in the financial services industry
Covid-19 was the ultimate operational sucker punch, testing financial service institution’s (FSIs) resilience in unprecedented ways. But now they are emerging even stronger. FSIs now...
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