[PODCAST] Why you benefit from an elevated customer experience

22 Oct 2020 in Interviews


As a client, giving you the best service we can matters an awful lot to us. So much so, that at this year's UK Business Technology Awards we were announced as the Software as a Service (SaaS) Company of the Year for how we have worked closely with clients throughout 2020.

The truth is that the culture, trust, and structure we had in place to achieve this in such a challenging year was put in place years ago, it's not something you can flick on overnight. It's a formula that many have asked about, including the hosts of the What We've Learnt Podcast, who invited our Director of Customer Experience, Sam Hill, on to discuss how we deliver what we deliver, why we do it, and how our clients benefit.

Plus, there's some discussion about the wider digital landscape, marketing attribution, and the development of the customer experience function as a whole. If you're a forward-thinking business that makes intelligent investments in technology, there are many pointers to take away and consider.

It's also the first time we've ever been on a podcast where Kevin & Perry Go Large has been mentioned, so there really is something for everyone.

What We've Learnt · Series 2, Episode 9: Sam Hill - Infinity



If you'd like to discuss getting a first hand look at the top quality service provided by Infinity's Customer Experience team, combined with world-class call tracking and more, start a conversation with Infinity today.

Product Marketing Manager

Andy Vale
Product Marketing Manager

Andy has spent years obsessively analysing how businesses can unlock value from engagements with their audience. Outside his family, his main loves are Woking FC, his Xbox, and his National Trust membership.

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