Are your sales team missing out on opportunities because they don’t have visibility of the customer’s story so far?
All too often sales team members begin a conversation without seeing the bigger picture, for example, not knowing what decisions led the prospect to this point. This lack of clarity could be what’s stopping your team from closing deals and achieving high success rates.
What’s crazy is that there is a simple solution that you may not have considered… show it to them! Being able to clearly see every step of the customer journey could be the difference between a sale and a lost opportunity.
Outbound call tracking, one of the latest additions to our call intelligence platform, is all about hearing the other side of the story.
You and your agents can both track and analyse all outbound calls in the same way you can with inbound, giving you clear visibility of all the calls made by your team and a better understanding of how your agents follow up and close deals.