Video: Empowering Your Sales Team With Real-time Caller Insight

Alex Worth

By Alex Worth
22 Sep 2014


1 min read

Contents

Recently Infinity’s CEO Paul Walsh gave a keynotes talk, discussing how real-time caller insight can transform the way a sales team or call centre interact with customers, leading to a dramatic increase in call satisfaction and sales value.

This new innovation of real-time caller insight is the next level of call tracking, providing highly fine-tuned touchpoints of the customer's journey as they are happening in real-time, to the call operator or telephone sales person. Not only can the call be dealt with more efficiently, all the data provided is put into context based on the customers actual requirements, enhancing the overall experience for the customer and increasing sales.

Real-time caller insight is totally transforming the interaction with customers on the phone, and is available now from Infinity as a standalone product or as part of a Saleforce integration.

Watch Paul’s keynotes talk to find out more and give us a call to find out how this can benefit you.

Ready to unlock real audience insight at scale?

Discover how our call intelligence will help you

Book a demo

Related posts

Categories:  All Digital Marketing Interviews Marketing News PPC

Article thumbnail: Optimising your marketing budget: Key factors to consider

19 Jul 2023 in 

Optimising your marketing budget: Key factors to consider

Read more

Article thumbnail: The future of B2B advertising

10 Jul 2023 in 

The future of B2B advertising

Read more

Article thumbnail: How to track and reduce average wait times in your call centre

15 Mar 2023 in 

How to track and reduce average wait times in your call centre

Read more

Article thumbnail: 4 tactics to increase average order value in your call centre

8 Mar 2023 in 

4 tactics to increase average order value in your call centre

Read more

Article thumbnail: Real time customer analytics: How to use data to enhance experiences

1 Mar 2023 in 

Real time customer analytics: How to use data to enhance experiences

Read more

Article thumbnail: What is marketing ROI and why is it important?

22 Feb 2023 in 

What is marketing ROI and why is it important?

Read more

Article thumbnail: How to leverage call insights to optimise B2B PR

13 Feb 2023 in 

How to leverage call insights to optimise B2B PR

Read more

Article thumbnail: How to track, measure & improve call centre agent performance

8 Feb 2023 in 

How to track, measure & improve call centre agent performance

Read more

Article thumbnail: Why you should use call deflection to enhance the customer experience

1 Feb 2023 in 

Why you should use call deflection to enhance the customer experience

Read more

0333 0600 118