Insight & Impact Ep.9: How to nail compliance monitoring

Lucy McCormick

By Lucy McCormick
27 Sep 2023


2 min read

Contents

Any business that operates in a sector governed by strict regulations – we’re talking GDPR, CCR, or Consumer Duty – knows how important it is to nail compliance monitoring. If you’re not keeping on top of compliance, it’ll have a big impact on business. Best case scenario, there’ll be damage to reputation to deal with. Worst-case scenario, it could be a hefty fine that disrupts cash flow – or worse.

 

All in all, compliance and QA teams have a massive task at hand to make sure each and every agent sticks to scripts and keeps compliance front of mind at all times. In this Insight & Impact episode, that’s exactly what we’re talking about; how can team leaders in this space keep on top of what happens on every call?

 

Aside from having rigorous processes in place, there are tools that will make this job a lot easier. Tune in to find out how you can gain full visibility over every conversation that takes place so you can protect your customers and keep yourself out of hot water!

 

P.S. Tune in to previous episodes here

 

 

In this episode, we’re joined by Kelly Seddon, a senior analyst in our I&I team. Kelly comes from a compliance background, so she’s well-versed in what thorough compliance monitoring should look like.

 

Now, without the right tools in place, QA and compliance teams will often listen to a sample set of calls to determine whether standards are being met. Thing is, if you’re not listening to 100% of the calls that come in and go out of your business, you won’t be getting the full view of whether there are risks or breaches.

 

Automated call monitoring and Infinity’s Conversation Analytics suite solves this problem. Kelly talks about the different tools and approaches QA and compliance leaders can take to ensure they’re quickly spotting breaches and nipping compliance issues in the bud. 

Ready to unlock real audience insight at scale?

Discover how our call intelligence will help you

Book a demo

Related posts

Categories:  All Digital Marketing Interviews Marketing News PPC

Article thumbnail: What Is call CRO? A marketer's guide to optimising phone conversions

1 Oct 2025 in 

What Is call CRO? A marketer's guide to optimising phone conversions

Read more

Article thumbnail: From click to call to conversion: Fixing the leaks in your sales funnel

24 Sep 2025 in 

From click to call to conversion: Fixing the leaks in your sales funnel

Read more

Article thumbnail: Driving Car Sales with AI: The smarter way to connect clicks to keys

17 Sep 2025 in 

Driving Car Sales with AI: The smarter way to connect clicks to keys

Read more

Article thumbnail: Call CRO: The untapped lever to lower CPL and boost ROAS

12 Sep 2025 in 

Call CRO: The untapped lever to lower CPL and boost ROAS

Read more

Article thumbnail: Conversion rate optimisation for phone leads: A practical guide for marketers

5 Sep 2025 in 

Conversion rate optimisation for phone leads: A practical guide for marketers

Read more

Article thumbnail: Infinity welcomes Mark Adams as CEO to lead next phase of growth

3 Sep 2025 in 

Infinity welcomes Mark Adams as CEO to lead next phase of growth

Read more

Article thumbnail: Improve phone lead conversion without listening to hours of calls

27 Aug 2025 in 

Improve phone lead conversion without listening to hours of calls

Read more

Article thumbnail: AI conversion rate optimisation: How it works and why it matters

12 Aug 2025 in 

AI conversion rate optimisation: How it works and why it matters

Read more

Article thumbnail: Call tracking features and benefits

30 Jul 2025 in 

Call tracking features and benefits

Read more

0333 0600 118