Insight & Impact Ep.9: How to nail compliance monitoring

Lucy McCormick

By Lucy McCormick
27 Sep 2023


2 min read

Contents

Any business that operates in a sector governed by strict regulations – we’re talking GDPR, CCR, or Consumer Duty – knows how important it is to nail compliance monitoring. If you’re not keeping on top of compliance, it’ll have a big impact on business. Best case scenario, there’ll be damage to reputation to deal with. Worst-case scenario, it could be a hefty fine that disrupts cash flow – or worse.

 

All in all, compliance and QA teams have a massive task at hand to make sure each and every agent sticks to scripts and keeps compliance front of mind at all times. In this Insight & Impact episode, that’s exactly what we’re talking about; how can team leaders in this space keep on top of what happens on every call?

 

Aside from having rigorous processes in place, there are tools that will make this job a lot easier. Tune in to find out how you can gain full visibility over every conversation that takes place so you can protect your customers and keep yourself out of hot water!

 

P.S. Tune in to previous episodes here

 

 

In this episode, we’re joined by Kelly Seddon, a senior analyst in our I&I team. Kelly comes from a compliance background, so she’s well-versed in what thorough compliance monitoring should look like.

 

Now, without the right tools in place, QA and compliance teams will often listen to a sample set of calls to determine whether standards are being met. Thing is, if you’re not listening to 100% of the calls that come in and go out of your business, you won’t be getting the full view of whether there are risks or breaches.

 

Automated call monitoring and Infinity’s Conversation Analytics suite solves this problem. Kelly talks about the different tools and approaches QA and compliance leaders can take to ensure they’re quickly spotting breaches and nipping compliance issues in the bud. 

Ready to unlock real audience insight at scale?

Discover how our call intelligence will help you

Book a demo

Article thumbnail: Find out what's new in the Infinity Hub: June 2025 Hubdate

25 Jun 2025 in 

Find out what's new in the Infinity Hub: June 2025 Hubdate

Read more

Article thumbnail: What is call attribution? Connecting conversations to conversions

18 Jun 2025 in 

What is call attribution? Connecting conversations to conversions

Read more

Article thumbnail: How AI is shaping the future of automotive advertising

13 Jun 2025 in 

How AI is shaping the future of automotive advertising

Read more

Article thumbnail: Call Tracking HubSpot Integration: When Calls Meet CRM

11 Jun 2025 in 

Call Tracking HubSpot Integration: When Calls Meet CRM

Read more

Article thumbnail: The rise of AI search experiences: What do you need to know?

4 Jun 2025 in 

The rise of AI search experiences: What do you need to know?

Read more

Article thumbnail: Call tracking for Google Ads: Time to unlock smarter bidding

28 May 2025 in 

Call tracking for Google Ads: Time to unlock smarter bidding

Read more

Article thumbnail: AI call tracking: Automate insights and boost performance

21 May 2025 in 

AI call tracking: Automate insights and boost performance

Read more

Article thumbnail: Tracking phone calls from zero-click search: Everything marketers need to know

14 May 2025 in 

Tracking phone calls from zero-click search: Everything marketers need to know

Read more

Article thumbnail: Call tracking for Salesforce: A game-changer for marketing attribution

30 Apr 2025 in 

Call tracking for Salesforce: A game-changer for marketing attribution

Read more

0333 0600 118