Articles by Chris Sedlmayr

What is Conversation Analytics?

12 Dec 2018 in

What is Conversation Analytics?

Conversation Analytics is the ability to analyse the content of a phone call with the purpose of understanding what was discussed. This is done automatically in order to improve customer service, train phone agents, and understand the type of caller that certain marketing channels are attracting....

Meet The Tech That Helps Your Marketing

4 Oct 2016 in

Meet The Tech That Helps Your Marketing

Sales and marketing misalignment is nothing new - but a range of modern tech is helping to close that age-old gap and transform businesses.

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