Articles by Scott Minihane

How to furnish retailers with untapped insights

23 Feb 2022 in

How to furnish retailers with untapped insights

The pandemic ignited a home-buying frenzy. As remote working became the new normal, consumers naturally began spending more time in the comfort of their homes. Now, working dynamics have shifted and many of us have settled into hybrid working patterns, we are all spending an increasing amount of...

Pulse Check: Calls to retailers experienced triple-digit growth

21 Feb 2022 in

Pulse Check: Calls to retailers experienced triple-digit growth

The travel sector wasn’t alone in seeing a very healthy number of calls coming in at the start of the year. Calls to retailers also experienced a bumper month in January.

Are retailers underestimating the power of phone calls?

14 Jan 2022 in

Are retailers underestimating the power of phone calls?

To what degree long term consumer behaviour will have been affected by the pandemic is hard to predict. But there have certainly been some notable trends that have gathered pace over the last couple of years. Digital channels have continued to grow – even after restrictions were relaxed and...

No going back for retailers: why a pre-pandemic customer experience is no longer enough

16 Dec 2021 in

No going back for retailers: why a pre-pandemic customer experience is no longer enough

There’s no business that hasn’t been significantly impacted by the pandemic. For retailers, it’s been 18 months of upheaval and uncertainty. Reduced footfall, decreased budgets and lockdowns have done no favours for the industry, presenting retailers with some of their biggest challenges to date.

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