Ramsay-Health-Care-logo

74%

Reduction in
missed calls

sk-n-logo

155%

More qualified
phone calls

Circle-Health-Group-logo

51%

More conversions from Paid Search

Infinity-Healthcare-Call-Tracking

Get more patients on your books with Infinity’s healthcare call tracking

Infinity shows you what’s responsible for driving booking requests. By automatically monitoring 100% of your calls and matching them to their source, it will help you improve conversations with patients and plug the attribution gap that’s costing you a fortune.

increase-booking-requests

Understand how to increase booking requests

Reduce-Waste

Reduce marketing budget waste

improve-patient-experiences

Improve patient experiences

Patient-Privacy

Get the intel you need all while respecting patient privacy

Call-tracking-for-healthcare-brands

Before the call

Infinity’s healthcare call tracking will show you which campaigns and keywords lead to new booking requests. You’ll be able to see which marketing tactics will help you win new patients, and which can be scaled back.

Learn more about call tracking

Conversation-analytics-for-healthcare

During the call

Conversation Analytics will feed you the intel you need to improve patient experiences – without compromising privacy. You’ll hear the unfiltered truth on your team’s strengths and weaknesses and share targeted feedback that will improve patient and agent experiences, and keep call outcomes positive.

Explore Conversation Analytics

Smart-Match-For-Healthcare-Brands

After the call

Pinpointing your most valuable calls with Smart Match will help you take optimisation a step further. By mapping calls and their sources to the outcomes you care about, you can keep your marketing returns extra healthy.

Discover Smart Match

Infinity’s healthcare call analytics allow our operators to immediately understand the needs of the caller and focus all their time on providing the best service.

Judy Sylvia
VP of Access Systems and Call Centre

promises

Want to know how this major healthcare provider boosted lead quality and improved service with the help of Infinity’s healthcare call tracking?

43%

More relevant
calls

34%

Increase in enquiries from organic traffic

26%

Rise in new contacts from localised marketing

New to the world of healthcare call analytics?

If you’re keen to learn how call tracking and Conversation Analytics will help you increase booking requests and improve patient experience, check out these quick guides.

Bid-Smarter-Cheat-Sheet

Cheat sheet: Bid Smarter

Learn how to level up your paid media performance with call conversion data. Discover how

Call-Tracking-Cheat-Sheet

Cheat sheet: 5 tips for getting started with call tracking

Find out how easy it is to start unlocking the rich insight from your call data. Grab your cheat sheet

Call-Monitoring-Guide-Icon

The ultimate guide to call monitoring

Discover how automating your call monitoring will save time and improve experiences. Find out more

0333 0600 118