Articles by Sam Hill
![Every conversation matters. But what matters in every conversation?](https://www.infinity.co/hubfs/CC-ConversationMatters-Blog-Thumbnail.png)
28 Jul 2022 in Marketing
Every conversation matters. But what matters in every conversation?
In an ideal world, contact centres would have the time, resources and tools available to analyse 100% of their agents’ conversations. Although there’s a difference of opinion in the industry about the levels at which quality monitoring should take place, the general rule is undeniable: a greater...
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