Articles by Sam Hill

In contact centres, every conversation matters. But what matters in every conversation?

28 Jul 2022 in

In contact centres, every conversation matters. But what matters in every conversation?

In an ideal world, contact centres would have the time, resources and tools available to analyse 100% of their agents’ conversations. Although there’s a difference of opinion in the industry about the levels at which quality monitoring should take place, the general rule is undeniable: a greater...

What the 2021 experience looks like for Infinity clients

21 Jan 2021 in

What the 2021 experience looks like for Infinity clients

  • Showing 1 to 2 of 2
  • 1

Call intelligence can be transformational to your business. Contact us today.

+44 33 3060 0118

Get in touch

Subscribe to our newsletter *Required field

0333 0600 118