28%
More conversions from PPC
32%
Drop in cost per acquisition
30%
Increase in average order values
Give orders a big boost with Infinity’s call tracking for retailers
Infinity shows you what’s responsible for getting eyes on your products and driving sales. By automatically monitoring 100% of your calls and matching them to their source, it will help convert more and spend less in the process.
Understand how to boost sales
Optimise your advertising spend
Build a team of phone sales superstars
Keep shoppers in the mood to spend with super slick CX
Infinity has been a great asset in terms of solving our PPC issues and optimising our contact centres.
Austen Ahren | Director of Digital Services
Before the call
Infinity call tracking for retailers will show you which campaigns and keywords are getting shoppers to click and pick up the phone. You’ll be able to see which marketing tactics you need to double down on, and which are gobbling budget.
During the call
By automatically monitoring 100% of your calls, Conversation Analytics will help you hear the unfiltered truth on your agents’ strengths and weaknesses. With it, you can share the targeted feedback that will help them seal the deal more often.
After the call
Seeing what makes a shopper pick up the phone is one thing, but when you connect calls to order values you can make sure every penny you spend on advertising works extra hard. In four super simple steps Smart Match pinpoints your most valuable calls and tells you how to make more of them.
It’s been incredible to see the amount of data and insight we’ve been missing. By highlighting key areas of improvement, we’ve been able to adapt our paid media strategy to save money and drive up conversions.
Rachael Harker
Digital Performance Manager
Key features for retail
Scorecards
Build a team of retail sales superstars
Custom built scorecards will help you understand how your agents are performing and pinpoint where there’s room for improvement. Understanding how to construct the perfect deal-sealing call experience has never been so simple!
Visitor trace
Arm your agents
With Infinity’s call tracking for retail brands, you see what happens before a shopper picks up the phone. Pass agents this intel in real-time to help them spot upsell opportunities and increase average order values.
Missed call alerts
Never miss an opportunity again
Infinity’s call tracking for retailers flags when a call gets missed and automatically sends your agents the details they need to get a shopper back on the line before they start talking to one of your competitors.
Spotlight
Discover trends before they become old news
Automatically highlight conversation trends before you know you have them. Discover more about what your customers want, and use your findings to:
- Improve service
- Create compelling promotions
- Boost sales
Call Outcomes
See the keywords and phrases that lead to orders
With Infinity, you can connect marketing tactics and sales scripts to new orders so you can double down on what works best to:
- Attribute outcomes to paid social and search activity
- Identify traits of successful calls to train your team
- Optimise marketing tactics for improved ROI
Peak time
Track peak call times
See when shoppers get in touch then fine-tune your marketing schedule and rotas to make sure hot leads aren’t left to go cold.
Missing something?
Our products are regularly updated and new features can be suggested via your customer success representative.
Want to know how the specialist retailer was able to see things more clearly and transform their marketing campaings with call tracking?
New to the world of call analytics?
If you’re keen to learn how call tracking and Conversation Analytics will help you transform your marketing, service levels, and reputation, check out these quick guides.
Cheat sheet: Bid Smarter
Learn how to level up your paid media performance with call conversion data. Discover how
Cheat sheet: 5 tips for getting started with call tracking
Find out how easy it is to start unlocking the rich insight from your call data. Grab your cheat sheet
The ultimate guide to call monitoring
Discover how automating your call monitoring will save time and improve experiences. Find out more