Pulse Check: How has the travel industry started bouncing back?

9 Mar 2021 in Marketing


The recent announcements regarding the lifting of lockdown throughout the UK have sent ripples of optimism throughout many industries, and few more than the travel industry. This was briefly touched on in our previous Pulse Check blog, but we felt deserves its own deeper dive.

Over the last two weeks we've seen many of our clients see some of their highest call volumes since last Summer, as consumers get a glimpse of clarity on when they could be able to travel once more.

So, what does the landscape look like? Our Director of Customer Experience, Sam Hill, has looked closely at our data and client feedback to pick out some highlights of relevance for the travel industry.

Watch the video below for a swift three minute update:

2021 could kick off the big comeback for travel, but it won't happen by sheer chance. The brands who survive and thrive through 2021 and beyond would have made smart decisions and adapted well. Download our eBook from travel industry journalist Laura Gelder for some ideas to get started on.

If you receive sales, service, or bookings calls from your customers, then you need call tracking in place to know what activity is leading to conversions. See how Infinity works with the travel industry here, we'd love to start a conversation with you.

Product Marketing Manager

Andy Vale
Product Marketing Manager

Andy has spent years obsessively analysing how businesses can unlock value from engagements with their audience. Outside his family, his main loves are Woking FC, his Xbox, and his National Trust membership.

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