Customer success

A world-class partnership to succeed where it counts

Customer centric approach

Infinity's customer centric approach is designed to completely understand your objectives, and actively facilitate the improvements that impact your business. Our Customer Success Programme will benefit you with your own customer success manager, dedicated to advising you on best practices that drive toward your objectives.

QualitySolicitors

"Great software and top customer success team, Infinity is highly recommended to anyone looking for first class call tracking technology!"

David Pope
Marketing Director | QualitySolicitors

Sky, British Gas, TUI Group and Mazda logos

If it matters to you, it matters to us

Our Customer Success team align with your KPIs to ensure they are directing their efforts towards the results you want to achieve. Read our case studies to see the results we have already achieved in partnership with our clients.

Find out more

"A CSM builds strong relationships by meeting their clients regularly to learn about their business and the challenges they face. This knowledge allows a CSM to ensure their client is fully informed on the relevant best practices for using Infinity, and how it benefits them."

Michelle Garnham
SVP Customer Success | Infinity

Learn from the best

Our regular Taste of Success events, C-suite roundtables, and client webinars feature a mix of shared industry insight, and our own advice based on what we’ve seen working. These events are also an ideal time to give us product feedback, and learn more about our roadmap.

Experience you can trust

On average, every member of our Customer Success team has over ten years of experience serving enterprise level clients. They have a deep understanding of how SaaS powers real world improvements at businesses. Read about a day in the life of our SVP of Customer Success.

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"As we expand globally, it was vital to have someone by our side to efficiently facilitate our growth. Our customer success manager, Lisa, was instrumental in identifying the best practice for us to follow and tailoring an approach that matched our needs and ambitions."

Vicky Gale
Head of Performance Marketing | Scott Dunn

VIP support

In addition to providing you with a customer success manager, our VIP support service personally matches you with the right support agent. They will be your first port of call for the everyday running of your account, on top of this we also offer extensive guides on how to get the most out of Infinity.

Learn more about our customer support methodology.

We are fully committed to ensuring you are getting optimum value from Infinity from day one. As well as identifying solutions and best practices, we also provide personalised onboarding and ongoing training to guarantee you kick off your experience of Infinity with peak performance. Learn more about our onboarding and training.

Learn more about our onboarding and training.

Call intelligence can be transformational to your business. Start a conversation today.

443-892-2600

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443-892-2600