A personal service from the big picture to small details

Whether you wish to drive revenue, efficiencies, or strategic change across your company, your conversations hold answers that Infinity helps you discover.

No two enterprise businesses are the same. Each face their own unique challenges. Whether that’s looking to optimise marketing ROI, refine your brand’s positioning, curate customer journeys that convert, or gain a 360 view of your relationship with every customer.

Our joined-up, customer-centric approach across specialist teams guarantees an exemplary level of attention to detail from concept to execution. Here is how we build long-term solutions for your business.

"Infinity is very easy to use, and our teams all over the world have had a seamless onboarding. Going forward, we're excited to expand our usage across more areas of the business."

Kirra Loh
Global E-commerce Manager | Hurtigruten

Conversation-Analytics-platform

More than call tracking

Knowing what happens before every call is a crucial piece of the puzzle, but getting scalable insight from inside every call is transformative. Conversation Analytics unlocks this power.

A solution that fits

Infinity connects to over 45 tech platforms trusted by large companies. We have exclusive functionality with the Google Marketing Platform, and have met the rigorous standards to become a Facebook Marketing Partner.

Our initial priority is understanding what you need to achieve, and any unique challenges your business faces that need to be overcome. Infinity's solutions team will work with you to identify the best use cases to hit your business KPIs, and any specific requirements that we need to deliver. This all takes place at the beginning of our relationship, to ensure you are pointing in the right direction from the start.

Onboarding and training

Due to our dedicated solutions delivery team, rolling Infinity out across your business is a straightforward, controlled experience. We consider every detail throughout the process, to make sure you get off to the best possible start.

Both in-person and online training is provided with a focus on peak-performance relevant to your solution, equipping your staff with the necessary skills to hit your business targets. We provide this at the beginning of your use of Infinity, as well as delivering subsequent ongoing refresher sessions and product updates. We also have an extensive library of content that covers all common queries.

Infinity is well integrated with Google Ads and their support team has worked hard with our agency, to give us those vital insights.

Simone Pignatelli
Senior Digital Acquisition Manager | British Gas Business

Customer success

It's our mission to make certain that you are maximising the value you get from Infinity. Our world-class customer success team will be a consistent presence alongside you, advising you on best practice personalised to your business. They work towards outcomes that matter to your business, and all customer success managers have ample experience working alongside enterprise clients. Learn more about our award-winning customer success programme.

Transform your business with call intelligence.

+44 3892 2600
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