Solution design
for enterprise businesses

Tailored call intelligence solutions for your business objectives

A personal service from the big picture to the small details

Whether you wish to drive revenue or reduce operational costs across your enterprise, Infinity offers a scalable answer.

No two enterprise businesses are the same. Each face their own unique challenges. Whether that is using call tracking to optimise marketing spend to drive ROI, increase inbound calls, reduce calls to contact centres, change how you engage with your clients over the phone, or implement a digital first approach - we will work alongside you to design a tailored solution with a pinpoint focus on your objectives.

Our joined-up, customer-centric approach across specialist teams guarantees an exemplary level of attention to detail from concept to execution. Here is how we build long-term solutions for your business.

Hurtigruten

"Infinity is very easy to use, and our teams all over the world have had a seamless onboarding. Going forward, we’re excited to expand our usage across more areas of the business."

Kirra Loh
Global E-commerce Manager | Hurtigruten

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"Infinity is well integrated with AdWords and their support team has worked hard with our agency, Mediacom, to give us those vital insights."

Simone Pignatelli
Senior Digital Acquisition Manager | British Gas Business

Solution design

Our initial priority is understanding what you need to achieve, and any unique challenges your business faces that need to be overcome. Infinity’s solutions team will work with you to identify the best use cases to hit your business KPIs, and any specific requirements that we need to deliver. This all takes place at the beginning of our relationship, to ensure you are pointing in the right direction from the start.

Onboarding

Due to our dedicated solutions delivery team, rolling Infinity out across your business is a straightforward, controlled experience. We consider every detail throughout the process, to make sure you get off to the best possible start.

Training

Both in-person and online training is provided with a focus on peak-performance relevant to your solution, equipping your staff with the necessary skills to hit your business targets. We provide this at the beginning of your use of Infinity, as well as delivering subsequent ongoing refresher sessions and product updates. We also have an extensive library of content that covers all common queries

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Customer success

It’s our mission to make certain that you are maximising the value you get from Infinity. Our world-class customer success team will be a consistent presence alongside you, advising you on best practice personalised to your business. They work towards outcomes that matter to your business, and all customer success managers have ample experience working alongside enterprise clients. Learn more about our customer success programme.

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VIP support

It’s vital that the person answering your queries understands your business, and provides service based on the context of how you are using Infinity. This is why we assign a VIP support representative, who has been specifically chosen to align with your account. They will provide knowledgeable and informed help for any query you have in your everyday use of Infinity. We provide a speed and quality of response that is unique in the SaaS industry.

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Call intelligence can be transformational to your business. Contact us today.

443-892-2600

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443-892-2600