Customer success case studies

Whether it's optimising their marketing spend, building a clear attribution picture for their customer journey, or reducing operational costs, Infinity's high performance call intelligence is used and trusted by major brands across the globe.

Our Customer Success team is instrumental in guiding our Premium clients towards their KPIs, with a clear focus on the client's business goals. Read our case studies below to get a look at the direct improvements we have powered.

Answer4u

Discover how one of the UK's most trusted contact centres used Infinity to achieve a 21% increase in leads generated.

Ramsay Health Care

Learn why success at two hospitals led Ramsay Health Care to roll Infinity out to 30 more, including a 22% boost in calls.

In Place Of Strife

Discover how In Place Of Strife use Infinity to increase their number of enquiry calls, whilst ensuring the right type of leads were being generated via their channels.

Royal Mail MarketReach

Discover how call intelligence increased leads for MarketReach by 73% whilst cutting cost per lead by 31%.

Flight Centre

Find out how Flight Centre successfully tripled their conversion rate on high-value calls by analysing conversations at scale.

The Telegraph

Discover how the major newspaper delivered a 12.5% increase in high quality calls, and uses Conversation Analytics to link phone revenue to activity.

Redrow

How did Redrow unlock a 7% annual increase in qualified leads over the phone, and a fivefold increase in quality calls from PPC? Watch their case study video to find out.

Carter Jonas

Discover how the property consultancy increased the rate of qualified inbound calls by 10.4% as they navigated an ambitious period of growth.

Stannah

Watch our video to see how call intelligence increased the rate of calls from Stannah’s PPC campaigns by 28% and boosted the efficiency of their contact centres.

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Call intelligence can be transformational to your business. Contact us today.

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