Customer success case studies

Whether it's optimising their marketing spend, building a clear attribution picture for their customer journey, or reducing operational costs, Infinity's high performance call intelligence is used and trusted by major brands across the globe.

Our Customer Success team is instrumental in guiding our Premium clients towards their KPIs, with a clear focus on the client's business goals. Read our case studies below to get a look at the direct improvements we have powered.

Flight Centre

Find out how Flight Centre successfully tripled their conversion rate on high-value calls by analysing conversations at scale.

The Telegraph

Discover how the major newspaper delivered a 12.5% increase in high quality calls, and uses Conversation Analytics to link phone revenue to activity.

Redrow

How did Redrow unlock a 7% annual increase in qualified leads over the phone, and a fivefold increase in quality calls from PPC? Watch their case study video to find out.

Carter Jonas

Discover how the property consultancy increased the rate of qualified inbound calls by 10.4% as they navigated an ambitious period of growth.

Stannah

Watch our video to see how call intelligence increased the rate of calls from Stannah’s PPC campaigns by 28% and boosted the efficiency of their contact centres.

Elements

How attribution powered by call intelligence boosted the healthcare brand’s high quality phone calls by 43%, and improved the quality of their customer service.

Scott Dunn

Watch the video to learn how the luxury travel operator increased their bookings by over 50% and engineered a 35% decrease in CPA.

Sky

Watch the video to find out how Infinity helped Sky solve their key objective - to create a site which allows customers to achieve a seamless hassle-free experience.

Hurtigruten

See how Infinity's cross-channel attribution technology powered the Nordic cruise company to a 5x increase in high value calls from offline sources, and reduced PPC waste by 22%

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Call intelligence can be transformational to your business. Contact us today.

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