Customer success case studies

Southern Sheeting

Find out how the building materials specialist used Smart Match to increase their PPC activity’s average order value by 26%.

Specsavers

Find out how Specsavers transformed their marketing campaigns and drove down CPA by 32%.

Pendragon UK

Find out how the automotive dealership group got happier customers while reducing their CPA by 63.8%.

Ontrack

Learn how the world leaders in data recovery doubled their calls from PPC, while also increasing their quality.

Answer4u

Discover how one of the UK's most trusted contact centres used Infinity to achieve a 21% increase in leads generated.

Access Self Storage

How did our dial plan helped a leading UK storage company cut their contact centre costs by 50% during a pandemic?

Vodafone

How did Infinity connect 17,000 of Vodafone’s sales calls to the affiliate partner responsible?

Cheekytrip

How did the holiday comparison site grow its brand and double its leads using call intelligence?

BoostOnline

Discover how the digital agency switched 40+ clients to Infinity and drove up revenues during Covid-19.

Halfords Autocentre

Discover the needle-moving insights that Infinity delivered to Halfords Autocentre during the first few months of COVID-19.

Saint Leo University

How did this historic university boost high quality calls from PPC by 113% and improve call center efficiency?

Semetrical

See how the digital agency’s PPC strategy is generating clicks that are 34.9% more likely to lead to calls.

Blue Bay Travel

Discover how this growing travel brand reduced their cost-per-booking by 32%.

Ramsay Health Care

Learn why success at two hospitals led Ramsay Health Care to roll Infinity out to 30 more, including a 22% boost in calls.

In Place Of Strife

Discover how In Place Of Strife use Infinity to increase their number of enquiry calls, whilst ensuring the right type of leads were being generated via their channels.

Royal Mail MarketReach

Discover how call intelligence increased leads for MarketReach by 73% whilst cutting cost per lead by 31%.

Flight Centre

Find out how Flight Centre successfully tripled their conversion rate on high-value calls by analysing conversations at scale.

The Telegraph

Discover how the major newspaper delivered a 12.5% increase in high quality calls, and uses Conversation Analytics to link phone revenue to activity.

Redrow

How did Redrow unlock a 7% annual increase in qualified leads over the phone, and a fivefold increase in quality calls from PPC? Watch their case study video to find out.

Carter Jonas

Discover how the property consultancy increased the rate of qualified inbound calls by 10.4% as they navigated an ambitious period of growth.

Stannah

Watch our video to see how call intelligence increased the rate of calls from Stannah’s PPC campaigns by 28% and boosted the efficiency of their contact centres.

Promises Behavioral Health

How attribution powered by call intelligence boosted the healthcare brand’s high quality phone calls by 43%, and improved the quality of their customer service.

Scott Dunn

Watch the video to learn how the luxury travel operator increased their bookings by over 50% and engineered a 35% decrease in CPA.

Sky

Watch the video to find out how Infinity helped Sky solve their key objective - to create a site which allows customers to achieve a seamless hassle-free experience.

Hurtigruten

See how Infinity's cross-channel attribution technology powered the Nordic cruise company to a 5x increase in high value calls from offline sources, and reduced PPC waste by 22%

Saga Holidays

See how Saga Holidays learned how to reach a new generation, and the surprising channel responsible for 36% of their most valuable customers.

Internet Gardener

Discover how Infinity helped Internet Gardener increase the value of their phone orders, drive more sales calls and improve their call conversion rate.

British Gas

Learn how British Gas Business reduced their PPC costs by 15% and increased their sales team's productivity during peak hours.

TUI Mainstream – Cruise Deals

By integrating this data into Adobe Adlens TUI have been able to optimise activity through the Cruise Deals website.

sk:n

Find out how sk:n enjoyed a 155% upsurge in unique qualified calls after implementing Infinity.

BPP University DS3 Integration

Infinity integrated BPP's call data with Google DS3, providing a complete view of their customer’s journeys and a clearer picture of their behaviour.

Icelolly

Icelolly are now able to track over 99% of calls, compared with around 60% with their previous call tracking provider.

Protection 1: GA & AdWords Integration

Protection 1 took advantage of Infinity’s ability to seamlessly integrate with Google Analytics and AdWords and add further value to the analytical data.

Holiday Discount Centre: Affiliate Integration

HDC now measure all visitor and call volumes that come in from each of their affiliates which helps them understand accurate volumes, where they previously had no visibility.

Everest

Everest immediately reaped the rewards from call tracking by increasing their telephone call to appointment conversion rates by 8.4% with a reduction in online cost per lead spend by 5.1%

ESE Direct - Call Tracking

Now that ESE Direct have call data reported alongside PPC, they are able to monitor the true performance of their PPC campaigns.

Call intelligence can be transformational to your business. Contact us today.

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0333 0600 118