Maximise results from your calls
Record every inbound phone call with a view to improving your touch points throughout the customer journey. Capture call outcomes correctly to facilitate continuous improvements, train your staff in improving their phone manner, and make sure each conversation is better than the last.
Never miss an opportunity
As interest in your business grows, Infinity's missed call alerts make sure you don't miss a potential customer or client during peak times (such as lunchtimes and evenings), or when you're out of the office. Perfect for businesses where client needs sometimes mean the office isn't always fully staffed.
Infinity also forwards calls to mobiles or other sites if staff are away from the phone, maximising the meaningful connections you make with customers without investing in call centres or extra office space.