[Infographic] What do SMBs need to know about phone calls

20 Dec 2019 in


At Infinity, we’re data-driven. So we’ve obsessionally analysed our own data to discover valuable insights that small businesses, who sell via the phone, absolutely need to know in order to succeed.

For this infographic, we looked at a mix of SMB clients of ours, and put together the following results from over 130,000 calls.

Infinity-Inforgraphic-SMB-Blog (2).png

Dave Cornelius

Dave Cornelius

Director of Sales
David is Infinity's sales director and long-time Everton fan. Whilst his kids give him that playful energy and endless amounts of joy, he deeply regrets that his own team hasn't done that in the last 20 years.

Recent posts
  1. The importance of call centre agent coaching

    31 May 2023 in

    The importance of call centre agent coaching

  2. Insights & Impact Ep.5: Reducing Average Handling Times (AHT)

    25 May 2023 in

    Insights & Impact Ep.5: Reducing Average Handling Times (AHT)

  3. May Hubdate: Your Hub just got better, here’s how…

    24 May 2023 in

    May Hubdate: Your Hub just got better, here’s how…

Call intelligence can be transformational to your business. Contact us today.

+44 3892 2600

Get in touch

Subscribe to our newsletter *Required field

+44 3892 2600