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Financial services marketing benchmark | Report from Infinity

Written by Infinity | Oct 6, 2026, 2:26:33 PM

Financial services has the longest phone conversations of any sector, and every one of them has value to offer up.

This Infinity report analyzes 4.2 million inbound calls to 84 providers over twelve months, and shows why CPA and ROAS can't tell a $300,000 financial enquiry from a wrong number.

Inside, you'll find the sector benchmarks, the reason your highest-value channel is also your least visible, and what reading the conversation gives marketing and compliance teams.

What you'll learn:

  • Why CPA and ROAS misprice every financial services campaign
  • What a genuine sales conversation really costs, by campaign
  • How your calls already evidence Consumer Duty understanding
  • How FS call benchmarks compare across eleven sectors