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Are retailers underestimating the power of phone calls?

14 Jan 2022 in Tech

Are retailers underestimating the power of phone calls?

How can phone calls drive retail sales? In this blog, Infinity’s Business Development Manager, Scott Minihane, explains how retailers can unlock insights trapped in their phone calls to optimise marketing activities, deliver first-class customer experiences and drive revenue and profit.

Pulse Check: Call volumes keep on climbing as we head into the last quarter of 2021

15 Nov 2021 in Tech

Pulse Check: Call volumes keep on climbing as we head into the last quarter of 2021

Our call tracking data shows that call volumes are still strong post-summer as we head into Q4.

Pulse Check: How did dialling habits change as lockdown lifted over Summer 2021?

26 Oct 2021 in Tech

Pulse Check: How did dialling habits change as lockdown lifted over Summer 2021?

As the days got longer and lockdown lifted there was a shift in consumer dialling habits. Take a look at the trends our call data has unearthed.

Digging deeper: How contact centre analytics can unlock more successful call outcomes

9 Aug 2021 in Tech

Digging deeper: How contact centre analytics can unlock more successful call outcomes

Robust contact centre analytics can help supercharge your business – here's how to capture the data with ease.

Infinity’s HubSpot integration: Connect calls to campaigns today!

12 Aug 2020 in Tech

Infinity’s HubSpot integration: Connect calls to campaigns today!

One of our most requested integrations is now live, find out more about our new connection with Hubspot.

Three steps to kickstarting a data-led strategy that works

20 Mar 2020 in Tech

Three steps to kickstarting a data-led strategy that works

What are some areas marketers can start tucking into to make steps towards an optimised, hyper-relevant utopia?

A little more conversation: Six new ways to win with conversation analytics

5 Mar 2020 in Tech

A little more conversation: Six new ways to win with conversation analytics

A swift update on how a mix of different industries can use Conversation Analytics for real results, including travel, insurance, utilities, pest control, and more.

How can agencies say "We know it all" in 3 simple steps?

25 Feb 2020 in Tech

How can agencies say "We know it all" in 3 simple steps?

It's a good feeling to be able to offer absolutely everything for your clients.

3 ways call intelligence closes more sales

23 Feb 2020 in Tech

3 ways call intelligence closes more sales

This is how call tracking technology helps sales teams close more sales, fast.

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