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The first steps to driving disruptive digital agility at scale

2 Jul 2018 in Tech

The first steps to driving disruptive digital agility at scale

Disruptive companies understand the importance of increased digitisation combined with a customer obsession. But how is this done in practice?

Bridge the gap: Is there a missing link at your contact centre?

11 Apr 2018 in Tech

Bridge the gap: Is there a missing link at your contact centre?

Every time someone calls your contact centre for the first time, you know nothing more about them than their phone number.

Turning complaints back into customers: The tactical solutions contact centres need

5 Apr 2018 in Tech

Turning complaints back into customers: The tactical solutions contact centres need

A complaint from a customer is your chance to show them that you’re there for them when it matters. Here's how to turn those worrying moments into positive experiences.

Six practical ways to turn your analytics team into the world’s best storytellers

16 Mar 2018 in Tech

Six practical ways to turn your analytics team into the world’s best storytellers

The battle to get companies taking data and analytics seriously is long won. But analysing the data is no good if you can't communicate what it means.

Six tech stats set to shape the travel industry for years to come

6 Mar 2018 in Tech

Six tech stats set to shape the travel industry for years to come

Six big figures related to technology that are going to have a great impact on the travel industry in the future, which no travel company can be left unaware of.

Infinity Hub: What to expect from our major update

28 Feb 2018 in Tech

Infinity Hub: What to expect from our major update

With the launch of our new Hub on the horizon, here is some insight into the thinking that has gone into it.

Eight big tech questions facing the travel marketing industry

26 Feb 2018 in Tech

Eight big tech questions facing the travel marketing industry

It’s an optimistic time for the travel industry in the UK. But with such a competitive field, how can businesses in the travel sector truly stand out to the audience that matters to them?

Revolutionising your contact centres with digital optimisation

25 Jan 2018 in Tech

Revolutionising your contact centres with digital optimisation

As market expectations of customer service evolve, brands will need to keep up and digital teams are expected to play an important part.

Will AI kill the PPC star?

28 Feb 2017 in Tech

Will AI kill the PPC star?

Tech analysts have been discussing Artificial Intelligence (AI) for years, but only now is it moving out of the labs and into mainstream production.

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