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The 8 most asked questions people have about call tracking, and their answers

4 Nov 2019 in Tech

The 8 most asked questions people have about call tracking, and their answers

We analyzed every type of question we’ve ever had about call tracking and answered them all for you.

How has digital transformation affected the contact centre?

25 Oct 2019 in Tech

How has digital transformation affected the contact centre?

Does digital transformation apply to a channel that uses an offline touchpoint?

Meet your new platform: Taming a fresh martech stack, fast

29 Sep 2019 in Tech

Meet your new platform: Taming a fresh martech stack, fast

It is said that with great power comes great...headaches. However, we’ve collected the right treatment to ensure a pain-free experience when it comes to adopting new technology.

8 call recording insights your business may be missing

3 Sep 2019 in Tech

8 call recording insights your business may be missing

Call recording software can deliver benefits to a business that you may not even be aware of. What are the real insights gained from call recording?

The talk of tomorrow: 7 ideas to evolve your contact centre

19 Jul 2019 in Tech

The talk of tomorrow: 7 ideas to evolve your contact centre

Your customers could be one click away from switching to a rival, so service is vital. Here’s how you can begin raising the bar of your contact centre.

Safety First: Infinity is 1st to offer fully encrypted SIP calls

30 Apr 2019 in Tech

Safety First: Infinity is 1st to offer fully encrypted SIP calls

We are proud to announce that Infinity is now the only call intelligence provider offering fully encrypted SIP phone calls to our clients in the UK.

The questions to ask when investing in martech

15 Apr 2019 in Tech

The questions to ask when investing in martech

The martech market can be a mysterious maze to manoeuvre. What do you need to know before any investment?

Update: What changes to Calling Line ID mean to Infinity and you

10 Sep 2018 in Tech

Update: What changes to Calling Line ID mean to Infinity and you

As Ofcom’s new guidelines for Calling Line Identification Features come into force this October. What does this mean for our clients and for Infinity?

Is a chatbot your omnipresent employee?

5 Sep 2018 in Tech

Is a chatbot your omnipresent employee?

How long have you gone without the benefits of using a chatbot? We explore the benefits of keeping your company constantly available.

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