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Meet your new platform: Taming a fresh martech stack, fast

8 Oct 2019 in Tech

Meet your new platform: Taming a fresh martech stack, fast

It is said that with great power comes great...headaches. However, we’ve collected the right treatment to ensure a pain-free experience when it comes to adopting new technology.

8 call recording insights your business may be missing

3 Sep 2019 in Tech

8 call recording insights your business may be missing

Call recording software can deliver benefits to a business that you may not even be aware of. What are the real insights gained from call recording?

The talk of tomorrow: 7 ideas to evolve your contact centre

19 Jul 2019 in Tech

The talk of tomorrow: 7 ideas to evolve your contact centre

Your customers could be one click away from switching to a rival, so service is vital. Here’s how you can begin raising the bar of your contact centre.

Safety First: Infinity is 1st to offer fully encrypted SIP calls

30 Apr 2019 in Tech

Safety First: Infinity is 1st to offer fully encrypted SIP calls

We are proud to announce that Infinity is now the only call intelligence provider offering fully encrypted SIP phone calls to our clients in the UK.

The questions to ask when investing in martech

15 Apr 2019 in Tech

The questions to ask when investing in martech

The martech market can be a mysterious maze to manoeuvre. What do you need to know before any investment?

Update: What changes to Calling Line ID mean to Infinity and you

10 Sep 2018 in Tech

Update: What changes to Calling Line ID mean to Infinity and you

As Ofcom’s new guidelines for Calling Line Identification Features come into force this October. What does this mean for our clients and for Infinity?

Is a chatbot your omnipresent employee?

5 Sep 2018 in Tech

Is a chatbot your omnipresent employee?

How long have you gone without the benefits of using a chatbot? We explore the benefits of keeping your company constantly available.

The first steps to driving disruptive digital agility at scale

2 Jul 2018 in Tech

The first steps to driving disruptive digital agility at scale

Disruptive companies understand the importance of increased digitisation combined with a customer obsession. But how is this done in practice?

Bridge the gap: Is there a missing link at your contact centre?

11 Apr 2018 in Tech

Bridge the gap: Is there a missing link at your contact centre?

Every time someone calls your contact centre for the first time, you know nothing more about them than their phone number.

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