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Safety First: Infinity is 1st to offer fully encrypted SIP calls

30 Apr 2019 in Tech

Safety First: Infinity is 1st to offer fully encrypted SIP calls

We are proud to announce that Infinity is now the only call intelligence provider offering fully encrypted SIP phone calls to our clients in the UK.

The questions to ask when investing in martech

15 Apr 2019 in Tech

The questions to ask when investing in martech

The martech market can be a mysterious maze to manoeuvre. What do you need to know before any investment?

Update: What changes to Calling Line ID mean to Infinity and you

10 Sep 2018 in Tech

Update: What changes to Calling Line ID mean to Infinity and you

As Ofcom’s new guidelines for Calling Line Identification Features come into force this October. What does this mean for our clients and for Infinity?

Is a chatbot your omnipresent employee?

5 Sep 2018 in Tech

Is a chatbot your omnipresent employee?

How long have you gone without the benefits of using a chatbot? We explore the benefits of keeping your company constantly available.

The talk of tomorrow: 7 ideas to evolve your contact centre

19 Jul 2018 in Tech

The talk of tomorrow: 7 ideas to evolve your contact centre

Your customers could be one click away from switching to a rival, so service is vital. Here’s how you can begin raising the bar of your contact centre.

The first steps to driving disruptive digital agility at scale

2 Jul 2018 in Tech

The first steps to driving disruptive digital agility at scale

Disruptive companies understand the importance of increased digitisation combined with a customer obsession. But how is this done in practice?

Bridge the gap: Is there a missing link at your contact centre?

11 Apr 2018 in Tech

Bridge the gap: Is there a missing link at your contact centre?

Every time someone calls your contact centre for the first time, you know nothing more about them than their phone number.

Turning complaints back into customers: The tactical solutions contact centres need

5 Apr 2018 in Tech

Turning complaints back into customers: The tactical solutions contact centres need

A complaint from a customer is your chance to show them that you’re there for them when it matters. Here's how to turn those worrying moments into positive experiences.

Six practical ways to turn your analytics team into the world’s best storytellers

16 Mar 2018 in Tech

Six practical ways to turn your analytics team into the world’s best storytellers

The battle to get companies taking data and analytics seriously is long won. But analysing the data is no good if you can't communicate what it means.

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