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Interview: AXA Partners UK & Ireland Head of Innovation

Published on 12th Nov 2018 in Tech

Interview: AXA Partners UK & Ireland Head of Innovation

Nobody wants to be the Blockbuster of their industry, they want to innovate. But how do you achieve that in practice? We spoke to one of the best minds in insurance innovation to find out.

Update: What changes to Calling Line ID mean to Infinity and you

Published on 10th Sep 2018 in Tech

Update: What changes to Calling Line ID mean to Infinity and you

A big date in our calendars is rapidly approaching, as Ofcom’s new guidelines for Calling Line Identification Features come into force this October. What does this mean for our clients and for Infinity?

Is a chatbot your omnipresent employee?

Published on 05th Sep 2018 in Tech

Is a chatbot your omnipresent employee?

How long have you gone without the benefits of using a chatbot? We explore the benefits of keeping your company constantly available to customers, even when everyone's gone home for the night.

The talk of tomorrow: 7 ideas to evolve your contact centre

Published on 19th Jul 2018 in Tech

The talk of tomorrow: 7 ideas to evolve your contact centre

Your customers could be one click away from switching to a rival, so service is vital. Here’s how you can begin raising the bar of your contact centre.

The first steps to driving disruptive digital agility at scale

Published on 02nd Jul 2018 in Tech

The first steps to driving disruptive digital agility at scale

Disruptive companies understand the importance of increased digitisation combined with a feverous obsession with customer centricity. But how is this done in practice?

Bridge the gap: Is there a missing link at your contact centre?

Published on 11th Apr 2018 in Tech

Bridge the gap: Is there a missing link at your contact centre?

Every time someone calls your contact centre for the first time, you know nothing more about them than their phone number.

Turning complaints back into customers: The tactical solutions contact centres need

Published on 05th Apr 2018 in Tech

Turning complaints back into customers: The tactical solutions contact centres need

A complaint from a customer is your chance to show them that you’re there for them when it matters. Here's how to turn those worrying moments into positive experiences.

Six practical ways to turn your analytics team into the world’s best storytellers

Published on 16th Mar 2018 in Tech

Six practical ways to turn your analytics team into the world’s best storytellers

The battle to get companies taking data and analytics seriously is long won. But analysing the data is no good if you can't communicate what it means.

Six tech stats set to shape the travel industry for years to come

Published on 06th Mar 2018 in Tech

Six tech stats set to shape the travel industry for years to come

Six big figures related to technology that are going to have a great impact on the travel industry in the future, which no travel company can be left unaware of.

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