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Pulse Check: How has the Green List reshuffle impacted holidaymaker dialling habits?

8 Jul 2021 in News

Pulse Check: How has the Green List reshuffle impacted holidaymaker dialling habits?

After the Green List was introduced calls to travel brands rocketed. See how the reshuffle in June impacted call volumes.

NEW: Triple helping of immediate strategic insight with Conversation Analytics

7 Jul 2021 in News

NEW: Triple helping of immediate strategic insight with Conversation Analytics

Uncover conversation trends and new audience insights at scale with the latest Conversation Analytics update

Sentiment, Spotlight, and Speedy Set-up: The next generation of Conversation Analytics is here

28 Apr 2021 in News

Sentiment, Spotlight, and Speedy Set-up: The next generation of Conversation Analytics is here

The voice of the customer is more important than ever before, so we are launching more ways to harness it.

Update: How Infinity is looking after your data following Brexit

25 Jan 2021 in News

Update: How Infinity is looking after your data following Brexit

The UK leaving the European Union will have an impact on how businesses handle personal data. What is Infinity doing?

What the 2021 experience looks like for Infinity clients

21 Jan 2021 in News

What the 2021 experience looks like for Infinity clients

Our Director of CX discusses how we're looking to exceed the customer experience expectations of tomorrow.

Twas Infinite Before Christmas...

16 Dec 2020 in News

Twas Infinite Before Christmas...

Have you ever wondered what Santa gets up to on Christmas Eve? Because we have a theory you may enjoy...

The next page: Infinity launches groundbreaking integration for Facebook and Instagram

9 Nov 2020 in News

The next page: Infinity launches groundbreaking integration for Facebook and Instagram

Our integration for Facebook Ads is live, connecting calls to social campaigns.

A note from the CEO: Major promotions reward outstanding performance

23 Jul 2020 in News

A note from the CEO: Major promotions reward outstanding performance

As businesses continue to show faith in Infinity, CEO Warren Newbert begins to reward those driving success

Agency Director joins Infinity: The first 90 days...

23 Jun 2020 in News

Agency Director joins Infinity: The first 90 days...

What happens when you join a new company and immediately have to lead a team from lockdown? Time to find out.

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