Articles by Michelle Param
19 Dec 2021 in Interviews
Highlights and Insights 2021: Sales
Welcome back! In this section of Highlights and Insights, we’ll take a look at our ambitions for supporting customers with our call intelligence products. For many businesses, the intel hidden on phone calls remains invisible, and that means many revenue-generating opportunities are being missed....
18 Dec 2021 in Interviews
Highlights and Insights 2021: Training
Next up in our Highlights and Insights series is Infinity’s Head of Training, Lily Lawrence. Lily tells us about how Infinity’s training programme is being re-shaped to better align with staff and customer needs.
17 Dec 2021 in Interviews
Highlights and Insights 2021: Customer Experience
The holiday season is here! But before we un-freeze our turkeys, stock up on mulled wine and clock off for Christmas, we thought it would be fitting to share some of our stories and reflections on the past year.