Call tracking is the first step to gaining clarity from conversations.
It's vital for analysing your customer phone calls to generate revenue and reduce costs.
Infinity empowers businesses to sell more, streamline operational processes, and optimise marketing budgets. Infinity is a cloud-based call intelligence platform, and an integral part of the technology stack for marketing, sales, and contact centres.
Advanced call tracking technology also plays a pivotal role in measuring the true sentiment of your customer conversations. By understanding the context and feeling behind a call, the outcomes from your customer engagement will be greatly improved.
The only global call tracking provider
Based on customer demand, our industry leading call tracking product is available in over 75 territories globally.
This delivers an understanding of how calls are coming into your contact centre across the globe. Our ability to provide trusted local numbers means you also get a localised view of your marketing campaign's ability to drive sales over the phone in more territories than ever before.
Incorporating call tracking into your tech stack
We have worked with many clients, system integrators, business process outsourcers, and agencies who have a preference to use various other tools to review their performance and optimise their customer journeys. As a result, we've developed over 45 integrations with the world's leading tech providers in the areas of behavioural analytics, bid management, customer journey optimisation, CRM, contact centre technology, and various other systems.