This handy feature will send your teams email alerts, based upon parameters of your choice being triggered, in real-time.
For example, if you miss a call and set up an alert for this, our solution will email you with the caller's telephone number, time and date of call and the pages they visited on your site immediately after the missed call taking place, so that you can call them back whilst their interest is still hot. If the caller rang from your website, a link to their browsing activity in the Portal will be included in the alert, which allows you to have more insight into what their call may be regarding too.
Additionally, if you have the Infinity phone system with voicemail, if there is a voicemail we are able to send you this as an attachment.
The video below shows how you can set up your own Call Alert. You can modify or disable your Call Alerts at any time too, and there is no limitation on quantity of alerts.